Helping to Accomplish the Keys to Success
How many dollars at your company fall through the cracks? Do you loose track of price changes? Forget to call about trouble? Forget to invoice? Double pay someone? Pay someone the wrong amount? Let someone go 60 days without getting paid? TrueShot can't keep all these things from happening, but it can give you the tools so that you won't forget. All the things mentioned will be right in front of your eyes. If don't choose to do anything about them, it's your fault. That's all a system can do.
After all, if you have nothing to sale, you won't sell anything. Most of what's involved here is simply communicating. Let them know about trouble as early as possible. All they really want is to get paid fairly for the product they supply. If they know that product was substandard, they may complain, but in their hearts they know it is fair… as long as you do it promptly. If you wait a week to tell them about problems, you will get more bad feelings than if you tell them more quickly. Also, they should feel that you can answer any question they have. They want to be assured that they are getting handled professionally and that they are getting a market rate for their product. Don't make them always use your load number when they have a question. With TrueShot, you can see the load if you know their number or even if you know about when the load shipped. This makes your company more friendly and will make them want to do more business with you. Treat them like they were your customers, because, in a sense, they are!